Service & Support
Service - We achieve success
in our work through smooth advancement from project conception to implementation.
We keep a careful eye on the consistency of our approach in order to
achieve the best results. 
For anything from additional I/O items, to a complete turnkey solution,
we are here to provide a premium service, which is backed up by a 24
Hour emergency troubleshooting system. For your convenience, we can
arrange to have a remote diagnostics utility installed at your premises,
allowing us to serve you off site, minimising downtime and product loss
in the event of system failure.
During the service period between start up and finalisation of your project, we will prepare a knowledge base containing data specific to your system. All calls made for support, any modifications which have been made, software release control, and any known issues are all recorded so that we can have all known history available to us immediately should you call us for support. This system helps us to maintain our response times during the support process.
Service Contracts - We understand
how important it can be to ensure that your production suffers no downtime,
or product loss, so we have established a variety of service contract
options to further increase your productive reliability based on a renewable
yearly contract.
These Options Include -
- 24 Hour on site/telephone support
- Scheduled maintenance visits
- Remote diagnostics via secure modem connection
- Software & operation training
- Bonded stock
- Guaranteed response times for call outs
Service Contracts can be customised to suit your specific needs. If you would like further information regarding costs and availability of our service products, please CONTACT US.
